Service design and UX consultant with a track record of delivering projects with a range of Government departments and private sector organisations including npower and Sainsbury’s. Several years of agency experience working with large multinationals, startups and SMEs.
A specialist in user-centred design, with experience leading product research, design and development in multidisciplinary agile teams. Routinely turn complex business requirements into innovative, engaging services that meet user needs.
Security Clearance details provided on request.
National Crime Agency
Details provided on request. Design lead, and mentor on complex legacy migration project to re-platform 6 critical systems to a new user-centred digital service. Helped team establish agile ways of working in line with GOV.UK Service Standard. Successfully guided team through CDDO Alpha assessment.
HM Prison and Probation Service (Ministry of Justice)
Lead designer on Digital Prison Service Activities management project. Design and redesign of critical prison services including Unlock lists, Activity allocation, Scheduling and Attendance. Passed Alpha assessment, successful delivery of Beta rollout. Multiple prison visits for ethnographic research.
Home Office (SC)
Service design and interaction design lead on the National Law Enforcement Data Programme (NLEDP) ‘Property’ service within Police and Public Protection Technology (PPPT). Replacing a critical mainframe system originally deployed in 1978 to support law enforcement.
Evaluation of previous Discovery, followed by additional Discovery activities. Successful completion of Alpha phase, into Private Beta where the service is being trialled with select Police forces across England, before being rolled out nationwide later in 2022.
HMCTS (Ministry of Justice)
Service designer on HMCTS £1bn ‘Reform’ programme, working on Common Components within Civil, Family and Tribunals jurisdictions.
Defra
Interaction design lead on ‘Apply for an export health certificate’ service. Focused on identifying and designing improvements to the live service following the end of the Brexit transition period.
Department for Education
Interaction design lead for the Alpha of the Social Worker recording project (Alpha), exploring how technology could be used to improve Children’s Social Care.
Designed multiple high-level concepts and rapid prototypes using GOV.UK Prototype kit, based on prior Discovery findings, co-design workshops and ongoing User research to validate user needs.
ESFA (DfE)
Lead interaction and service design on multiple projects, including:
Work at the ESFA included following the GDS Digital Service Standard to deliver UX and service design. Journey mapping, continuous user research and ongoing design iterations based on evidence and user needs using various tools including GOV.UK prototype kit.
npower
Various projects including optimisation of customer sales journey and online account area of the npower website; new energy tariff-end process, driving significant uplift in sales and customer retention.
Sainsbury’s
Part of a team specialising in the design of internal apps and enterprise solutions. Frequent engagement with key business stakeholders to facilitate the development of cutting-edge & transformational projects, including user research, journey mapping, rapid prototype development and presentation.
Health Fabric
UX Consultant for innovative healthcare startup Health Fabric. Overhaul of existing iOS & Android apps as well as design & development of a web-based platform for GPs.
TappCandy (agency)
Co-founded a small mobile app development agency focused on solutions to improve organisational efficiency and provide ROI for multinationals, SMEs and startups.
Engine Room Apps (agency)
Freelance
2:1 (Hons) BA Design for Digital Media
3 A-levels, 11 GCSEs