Hi! I’m Dan Sensecall.
I'm a service designer and user experience consultant from the UK.
I help organisations solve complex problems by designing services that meet users' needs while also meeting organisational goals.
Typically, I help with things like:
- service design
- interaction design
- user research
- content design
What I do
This means looking at users' end-to-end journeys, and thinking about how the different services, or parts of a service, work together.
This involves designing the things that people interact with, and the way it responds.
It's more detailed than service design, and often focuses on the user interface (UI) and the content (words and images).
This means talking to people who use the service, and finding out what they need. It also means testing the service with people to see if it works for them.
This means making sure that the service works for people with disabilities, and that it meets the requirements of the law.
It includes things like making sure that the service works with screen readers, or that it can be used by people with colour blindness.
This involves making sure that the words used in a service are clear and easy to understand.
It also means making sure that the structure of the content is logical, and that users can find what they need.
Who I work with
Over the past 15 years I've worked with a range of clients, from startups to government departments, to improve their products and services.
Since 2018, I've worked exclusively with Public Sector organisations to design services for citizens and internal users.
Things I've done
I've provided design services on a wide range of projects, from small websites to large-scale digital transformation programmes.
Projects have ranged from greenfield projects to others that have involved replacing legacy systems with new services. Ideally, I'm involved from the very start, but I'm used to being parachuted in to help with a specific problem.
Typically, the projects I work on are used by thousands of people every day, from members of the public completing a task online, to civil servants using a system to manage their work.
There are too many to list here, but here are a few examples:
- Designed a new service to make it simpler for further education providers to provide learner data to the Education and Skills Funding Agency (ESFA)
- Redesigned the Police National Computer (PNC) to make it easier for police officers to manage stolen property records
- Designed a service to replace the National Offender Management Service (NOMIS), allowing prison staff to manage prisoner activities
- Provided design support to the Apprenticeship Service, helping to improve the service for employers and training providers
You can read more about projects I've worked on recently.
Work with me
I'm willing to work with clients in a number of ways, depending on their needs. This can include working:
- as part of an existing team
- with a team of associates
- with a partner agency
- directly with the client
Although I prefer to work remotely, I can to travel to meet clients if needed. I'm conveniently based in the centre of the UK, and can easily travel to London, Birmingham, Manchester, and other major cities.
I'm used to working with clients' existing tools and processes, particularly in the Public Sector where security is a priority.
If you want to discuss a project, or if you're a recruiter looking for a contractor, you can email me at firstname.lastname@example.org
If you want a copy of my CV, contact me and I'll happily share it with you.
Unfortunately, I'm not currently available for full-time employment. However, I'm happy to discuss short-term contracts.