Case study 3 of 3
Home Office (Police)
Services provided:
- Interaction Design
- Service Design
About the project
I worked with Kin+Carta to design the replacement service for the Police National Computer (PNC), which is used by police forces across the UK to record and share information about crimes and criminals.
The project focused on the design of the LEDS (Law Enforcement Data Service) Property service, which is used by police officers to record information about property that has been stolen or recovered.
What we did
We conducted extensive user research with police officers and staff from forces across the UK to understand how they use the PNC and local Record Management Systems (RMS). We also engaged with Home Office staff and other government departments to grasp the wider context of the project.
One of the biggest challenges was designing a service that would cater for the diverse processes and workflows used by over 50 police forces across the UK. We spent considerable time mapping existing processes to identify opportunities for improvement.
Using our research findings, we created a representative service blueprint of the as-is user journey. This was instrumental in identifying improvement opportunities and prioritising feature delivery in the new service.
Designing the service
I created a prototype of the LEDS Property service using the GOV.UK prototype kit, branded with the Home Office design system. This prototype was tested with users to validate the design and gather feedback for iterations.
A key challenge was designing a service that would work effectively for devolved police forces across the UK. We collaborated closely with the Home Office to ensure the service met the needs of all forces and complied with the different laws and regulations in England, Wales, Scotland and Northern Ireland.
We held regular show and tells with stakeholders to share progress and gather feedback. Regular workshops helped keep stakeholders engaged and ensured the project aligned with the wider programme.
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HM Prison and Probation Service