Consultant User Experience and Service designer based in the Midlands, UK.
Broad experience leading product design on teams in organisations including Government, Sainsbury's and npower as well as a number of innovative startups and SMEs.
Routinely research and design omni-channel, multi-device solutions to turn complex business requirements into innovative, user-centred systems that deliver compelling user experience and take advantage of the latest emerging technologies.
Currently Interaction Design lead on part of the Digital Apprenticeship Service.
Previously lead user experience designer on the ESFA "Data Collections" service, which enables the distribution of more than £6 billion to learning providers across the UK, and the collection of over 3 million learner records a month. Successfully passed the GDS (Government Digital Services Alpha assessment).
As part of npower's Optimisation team, my role focused on continuous improvement to npower's customer-facing propositions.
Successfully delivered several projects relating to customer quoting and sales journeys in 2016. Most recently leading the UX design, long-term vision and strategy for npower's iOS and Android apps.
Collaborated with other members of the UX team to manage change, long term strategy and collaboration processes within a growing UX team and Digital Department.
Worked on several projects as part of a team specialising in the discovery & design of colleague-facing apps and enterprise solutions. Selected as part of a team dedicated to designing a new digital vision for Sainsbury’s over the next 5 years.
Frequent engagement with key business stakeholders to facilitate the development of cutting-edge & transformational projects, including user research, journey mapping, rapid prototype development and presentation.
UX Consultant for innovative healthcare startup Health Fabric. Overhaul of existing iOS & Android app as well as design & development of a web-based platform for GPs.
Responsible for design direction & product design at all stages of a project. Worked closely with developers to design and develop front-end websites (HTML, CSS & jQuery) for mobile & desktop; integrating backend systems with front-end templates and code.
Collaboration with a range of clients from startups to multinational organisations, turning complex business requirements into innovative & user-friendly products, across a range of devices, to increase organisational efficiency and provide significant ROI.
As User Experience Designer, I held responsibilities at all stages of a project including conducting meetings with clients to discuss objectives and requirements; business analysis; user experience design through to user interface design and product development.
Skills used included business requirements analysis, mobile app design, user flow design, wire-framing, pixel-perfect user interface design, front-end web development & website maintenance.
Brand design, web development & UI design for a number of clients based worldwide. Sectors included eCommerce; social networking; food industry; SMEs.
Explored a range of digital design formats, including web design, video editing, 3D modelling, brand design and User Interface design.
Attended Lawrence Sheriff School through to Sixth Form. Achieved 11 GCSEs (5 As, 6 Bs) and A-levels in Art, Mathematics and ICT.